If you have any questions please email: firstname.lastname@example.org or call 1 (212) 219-0651 Tue-Fri from 1pm to 6pm EST.
UPS GROUND SHIPPING FOR ORDERS OVER $300: FREE
UPS GROUND SHIPPING FOR ORDERS UNDER $300: $12
UPS OVERNIGHT: $45
UPS STANDARD SHIPPING TO CANADA: $25
UPS STANDARD SHIPPING TO ALASKA & HAWAII: $45
UPS STANDARD SHIPPING TO US VIRGIN ISLANDS: $60
Ground shipping available only to the 48 contiguous United States.
All orders placed Monday thru Friday before 1pm EST will be processed the same day & shipped within 24-48 hours, pending credit authorization and product availability. Orders received after 1pm EST on Friday will be processed the following Monday.
All orders are shipped using UPS, insured for the value of goods, with signature required. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
All items are quality controlled and checked for any faults prior to shipping.
UPS INTERNATIONAL SHIPPING: $85 (duties & fees not included)
We gladly accept international orders. We ship a flat rate of $85 via UPS. All International orders must have the same billing and shipping information.
International orders may be subject to taxes and duties based on the destination country. The customer is responsible for all taxes and duties. International packages will arrive in 10-14 business days but may be subject to delays due to customs clearance procedures in the destination country. The carrier will contact you directly requesting payment upon your order's arrival through customs, Nili Lotan is not responsible for these charges.
Please note, international purchases are final sale and may not be returned or exchanged. Please contact email@example.com with all product questions prior to placing an order.
If you refuse a shipment from NiliLotan.com for any reason, you will be held responsible for both the original shipping charges and the cost of returning the package to us. This amount will be deducted from your total merchandise refund.
For shipping inquiries on international orders, please call UPS International at 1-800-782-7892.
RETURNS & EXCHANGES
ALL SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE.
This returns/exchanges policy is valid only for purchases made at NiliLotan.com. NiliLotan.com accepts returns on domestic web orders within 14 days of purchase date. Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the merchandise does not meet policy requirements. We do not accept and will not process international returns.
If you would like to exchange an item, we suggest placing a new order first to ensure that your exchange item is in stock. You are then welcome to return your original order following our return policy guidelines.
NiliLotan.com does not cover return shipping costs. We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned merchandise.
Please mail your return/exchange to:
188 Duane Street
New York, NY 10013
Once your package has been received, your refund will be processed in the original form of payment within 5 business days for the value of the returned merchandise. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time.
If you would like to return a web order to one of our store locations, please send a request to customer service at firstname.lastname@example.org to authorize the in-store return.