CUSTOMER SERVICE

If you have any questions please email: service@nililotan.com or call 1 (212) 219-0651 Tue-Fri from 1pm to 6pm EST.

 

US SHIPPING RATES & GUIDELINES

UPS GROUND SHIPPING* FREE


*Ground shipping available only to the 48 contiguous United States

UPS OVERNIGHT*: $45
*Overnight shipping does not include weekend delivery. Overnight orders must be placed before 1pm ET Monday through Thursday. Orders received after 1pm ET on Friday will be processed the following Monday for Tuesday delivery.

UPS STANDARD SHIPPING TO CANADA: $25

UPS STANDARD SHIPPING TO ALASKA & HAWAII: $45

All orders are shipped using UPS, insured for the value of goods, with signature required. We are unable to re-route packages once they have been shipped, so please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.

All items are quality controlled and checked for any faults prior to shipping.  

 

US RETURNS & EXCHANGES

ALL SALE ITEMS ARE FINAL SALE AND NOT ELIGIBLE FOR RETURN OR EXCHANGE.

This returns/exchanges policy is valid only for purchases made at NiliLotan.com. NiliLotan.com accepts returns or exchanges on domestic web orders within 14 days of purchase date. Returned merchandise must be unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the merchandise does not meet policy requirements. We do not accept and will not process international returns.

If you would like to exchange an item, we suggest placing a new order first to ensure that your exchange item is in stock. You are then welcome to return your original order following our return policy guidelines.

NiliLotan.com does not cover return shipping costs. We recommend that you send the package via traceable carrier, insured for the full value of the product. We do not accept liability for missing packages or damage of returned merchandise.

Please mail your return:

NILI LOTAN
ATTN: RETURNS
188 Duane Street
New York, NY 10013

Once your package has been received, your refund will be processed in the original form of payment within 5 business days for the value of the returned merchandise. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time.

If you would like to return a web order to one of our store locations, please send a request to customer service at service@nililotan.com to authorize the in-store return.

 

INTERNATIONAL ORDER GUIDELINES

Nili Lotan is pleased to now offer world wide shipping through International Checkout, a trusted third-party company. 

To place an international order, simply add your items to cart and select the International Checkout option to check out. You will be redirected to the International Checkout page to complete checkout. International Checkout will fulfill your order and provide tracking information regarding your international order.

To check the status of your order or track your package, please login to your International Checkout account: HTTP://WWW.INTERNATIONALCHECKOUT.COM/LOGIN.PHP

Please visit the International Checkout Customer Service page for more information and contact numbers in your region: HTTP://WWW.INTERNATIONALCHECKOUT.COM/CS.PHP

Please note, international purchases are final sale and may not be returned or exchanged. For questions or concerns regarding your international order, please contact support@internationalcheckout.com.