UPS is no longer guaranteeing deliveries timeframes. If you choose 2 day or overnight shipping, and your package does not arrive we will refund the shipping cost in full.
For assistance with online orders please contact: email@example.com . You can also chat with us or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line and live chat is closed on weekends and US holidays.
US SHIPPING GUIDELINES
Orders placed between January 13th and January 15th may experience a delay in shipping due to physical inventory.
UPS GROUND SHIPPING: FREE
*Ground shipping available only to the 48 contiguous United States
UPS 2nd BUSINESS DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.
UPS NEXT BUSINESS DAY: $35
*Next Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Thursday to be delivered by next business day. Orders received after 11pm ET on Friday will be processed the following Monday for Tuesday delivery. Available only to the 48 contiguous United States.
UPS STANDARD SHIPPING TO ALASKA & HAWAII: $45
SAME DAY SHIPPING IN NY METRO AREA: $30
*Same Day shipping in only available M-F for orders placed before 11AM ET, for delivery before 5PM ET. If placed after your order will be delivered the next business day by 5PM ET.
All orders are shipped using UPS, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
Please note, we are unable to deliver to PO box addresses.
All items are quality controlled and checked for any faults prior to shipping.
Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments please contact firstname.lastname@example.org
This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces. NiliLotan.com does not accept and cannot process international returns.
To return a product click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders.
Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.
We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.
Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not quality for price adjustments. Please contact us at email@example.com.
All items that are not FINAL SALE can be returned. To process a return please use this link:https://web.global-e.com/returns/portal/oQHD
INTERNATIONAL SHIPPING GUIDELINES
International Orders are proceeded and Shipped through Global E.
If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund. An international order cannot be canceled once the package is in transit.
An international order cannot be canceled once the package is in transit.
Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments, please contact firstname.lastname@example.org
If you need help with your international order through Global E click here
TRY NOW FAQ
How does the Try At Home program work?
Your trial begins when your items are delivered. We’ll authorize your card at checkout - which does set aside funds for the full amount of the order - but you won’t be charged until after the end of your trial.
Don’t love it? Send any items you don’t want back to us. From there, the authorization on your account will be released within a few business days (bank processing time), and you’ll only be charged for what you keep.
Credit cards and debit cards are currently eligible for this program. Gift cards are not accepted.
Was my card charged when I placed the order?
We validate your card through an authorization for the full amount of the order. You'll see a pending authorization on your statement, but rest assured that's not a charge. We'll only charge your card for the items you decide to keep at the end of your trial period.
We periodically revalidate your card throughout your trial. In these instances, you will see your original authorization disappear, replaced with a new pending charge. Some banks take a few business days to drop the original authorization, so you may see two pending charges for a day or two. Rest assured we will only charge you for the items you keep after you’ve had a chance to try them.
Note that we will charge your card before the end of your trial if we are unable to maintain the authorization (if the financial institution declines the hold or due to insufficient funds).
What’s an authorization?
Authorizations are what we use to confirm your ability to pay for items if you choose to keep them. They appear on your statement as pending charges. Similar to when a hotel puts a hold on your credit card, we release the funds after checkout and only charge you for the items you kept.
When does the trial period begin?
We track when the package was delivered to your house, which starts the trial period. You have until the end of your trial period to postmark returns.
How do you know not to charge my card for the items I’m returning?
We provide an ample amount of time for any returns to arrive at our warehouse before charging your card. Once the items are returned, we inspect and update your order status so you will not be charged.
Be sure to review the return policy for item condition requirements. If we determine items are not in resellable condition, you will be charged.
What if I decided to keep the items but then want to initiate a return after the end of my trial?
No problem! Our regular return policy is still in effect.