For assistance with online orders please contact: email@example.com or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line is closed on weekends and US holidays.
US SHIPPING GUIDELINES
UPS GROUND SHIPPING: FREE
*Ground shipping available only to the 48 contiguous United States
UPS 2nd BUSINESS DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.
UPS NEXT BUSINESS DAY: $35
*Next Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Thursday to be delivered by next business day. Orders received after 1pm ET on Friday will be processed the following Monday for Tuesday delivery. Available only to the 48 contiguous United States.
UPS STANDARD SHIPPING TO ALASKA & HAWAII: $45
UPS STANDARD SHIPPING TO CANADA: $25
SIGNATURE REQUIRED (OPTIONAL): $5.00
*All orders are shipped using UPS and are insured for the value of goods. You may select the signature required option to ensure that the package is delivered to the correct recipient. If for some reason your package is lost or stolen after it is delivered, UPS will need to conduct an investigation. You will not be refunded for your order until the UPS investigation is completed, and we have verification that the package was not delivered to you successfully.
For orders to Canada placed through Nili Lotan's U.S. Domestic shipping option, duties & taxes are not reflected and must be paid upon delivery. If you prefer to pre-pay duties & taxes for Canadian orders, please use our International Checkout option.
All orders are shipped using UPS, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
Please note, we are unable to deliver to PO box addresses.
All items are quality controlled and checked for any faults prior to shipping.
A $15 RESTOCKING FEE WILL BE CHARGED FOR ALL RETURNS. THIS FEE IS WAIVED FOR EXCHANGES. ALL SALE ITEMS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE.
This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces. NiliLotan.com does not accept and cannot process international returns.
To return a product, contact the client services team at firstname.lastname@example.org or call 212.219.0651 to receive an authorized RMA number to initiate your return. For authorized returns with an RMA number, adhere the UPS return label included in your order package onto your return package, and return your package via a UPS authorized location, drop-off point, or scheduled pick up. Please do not combine returns from multiple orders in the same return shipment, as this will delay the processing of your return.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders.
Refunds will be processed in the original form of payment within 5 business days for the value of the returned products minus a $15 restocking fee. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.
If you would like to exchange an item, please contact the customer service team at email@example.com or call 212.219.0651. We ask that you return your original order following the return instructions listed above, and place a new order online for the replacement item. Exchanges will not be charged a $15 restocking fee.
Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not quality for price adjustments. Please contact us to facilitate an adjustment.
International purchases are final sale and may not be returned or exchanged.
INTERNATIONAL SHIPPING GUIDELINES
Nili Lotan offers world wide shipping through International Checkout, a trusted third-party company.
To place an international order, simply add your items to cart and select the International option to check out. You will be redirected to the International Checkout page to complete checkout. International Checkout will fulfill your order and provide tracking information regarding your international order.
To check the status of your order or track your package, please login to your International Checkout account: www.internationalcheckout.com/my-account.php
Please visit the International Checkout Customer Service page for more information and contact numbers in your region: www.internationalcheckout.com/customer-care.php
Please note, international purchases are final sale and may not be returned or exchanged. For questions or concerns regarding your international order, please contact firstname.lastname@example.org.