Shipping

For all orders, please allow 1-2 business days for processing regardless of the shipping speed selected. Delivery times do not include weekends or holidays.

 

US Shipping Guidelines

Orders placed before 1pm ET will start processing at our fulfillment center the same day. Orders placed after 1pm ET will start processing the next business day. 

 

	Cost	Shipping Speed	Processing Time	Total Time For Delivery	Carrier
Ground	Free	3-7 business days	1-2 business days	3-9 business days	UPS
Second Day Air	$15	2 business days	1-2 business days	2-4 business days	UPS
Next Day Air	$25	1 business days	1-2 business days	1-3 business day	UPS

 

Available to all 50 states in United States.

All orders are shipped using UPS, insured for the value of goods. We are unable to re-route orders once they have been placed. 

Please check all shipping details carefully before submitting your order. 

Please note, we are unable to deliver to PO box addresses.

All items are quality controlled and checked for any faults prior to shipping.

  

International Shipping Guidelines

International orders are processed and Shipped through Global E.

We offer complimentary shipping on orders over $695 USD. For orders under $695 USD, a flat shipping rate of $15 USD will apply.

 

	Shipping Speed	Processing Time	Total Time For Delivery	Carrier
Express	3-7 business days	1-2 business days	3-9 business days	DHL

 

 

If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund. 

An international order cannot be canceled once the package is in transit.

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments, please contact service@nililotan.com.

If you need help with your international order through Global E click here.

 

Duties & taxes for international shipments:

For countries on our DDP list, please note that duties and taxes are included in the product price which is shown on the product page as well as checkout. For countries on our DDU list, duties and taxes are the responsibility of the customer and you will have the option to pay for these fees at checkout or upon delivery.

Please note that duties and taxes are non-refundable for international returns where they’re charged at checkout. However, you may be able to recover these fees by contacting your local customs bureau directly.

DDP
Australia, Austria, Belgium, Bulgaria, *Canada, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Ireland (Republic of), Israel, Italy, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, United Kingdom
*Please note that for Canada, duties are included but taxes are charged separately which can be seen and paid for at checkout. Duties will be refunded upon return, but taxes will not be.  Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.

DDU
Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Saint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei Darussalam, Cambodia, Cape Verde, Cayman Islands, Chile, China, Colombia, Comoros, Cook Islands, Costa Rica, Curacao, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Ethiopia, Falkland Islands, Faroe Islands, Fiji, French Guiana, French Polynesia, Georgia, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Iceland, India, Indonesia, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liechtenstein, Macau, Madagascar, Malawi, Maldives, Martinique, Mauritania, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nepal, New Caledonia, Nicaragua, Nigeria, Niue, North Macedonia, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Serbia, Seychelles, Solomon Islands, South Africa, Sri Lanka, St Barthelemy, Suriname, Swaziland, Taiwan, Tanzania, Thailand, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turks and Caicos Islands, Tuvalu, United Arab Emirates, Uruguay, Uzbekistan, Vanuatu, Vatican City State (Holy See), Venezuela, Vietnam, Zambia, Zimbabwe
 

Cancels

NiliLotan.com accepts online orders to be canceled within 30 minutes of placing the order if the request is made during our Customer Service business hours of 9am-6pm EST. 

Our lead times should be referred to as a guide only and may be subject to change, due to circumstances outside our control, including supply-side or third-party courier delays. We reserve the right to cancel any order due to any reason such as inventory fluctuations, in which case all funds paid will be returned. 

 

Returns & Exchanges

NiliLotan.com accepts returns on orders within 21 days of the delivery date. Returned products must be in their original condition, unworn, unused, unwashed, and unaltered with all tags attached. Footwear should be tried on a carpeted surface. Swimwear will only be accepted if the hygienic strip is attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements.

*Seasonal markdowns are eligible for return or exchange within 7 days of delivery.

*Archive sale styles marked as final sale are not eligible for returns or exchanges.

*Please be sure to acknowledge the terms of the return before submitting as any unauthorized returns will not be accepted. Please print the return label provided and ship per instructions.

Once a return arrives at our facility, please allow 2-5 business days for the refund to be processed. Once the refund has been processed, we kindly ask to allow 5-7 business days for the funds to hit your account, depending on your issuing bank. Unauthorized returns may be processed as online only store credit. 

US Returns:

Click here to start a return and receive a return shipping label. Returns sent with postage other than the one provided through our portal will not be accepted.

International returns:

For international returns, click here and follow prompts to receive your return shipping label. Please print the return label provided and ship per instructions. Please note that a return fee will be deducted from your refund for any international returns. This fee will be shown at the time of submitting and acknowledging the process. Returns sent with postage other than the one provided through our portal will not be accepted. 

Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.

 

Gift Cards

Gift card purchases are final sale and cannot be canceled or refunded.

 

Adjustments

Nili Lotan is pleased to extend a Sale Price Adjustment on eligible items purchased up to 5 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Previous price adjustments do not qualify for an additional adjustment. Items not purchased at full price are ineligible for price adjustments.

 

Secure Checkout

Your security is important to us. For full details of how we protect your payment and personal details, please read our Privacy Policy.

 

Client Services

For assistance with online orders please contact: service@nililotan.com . You can also chat with us or call +1 888.415.1045 Monday-Friday from 9am to 6pm EST. The client services phone line and live chat is closed on weekends and US holidays.

 

Lost Packages and Delays

In the event a carrier loses an order or shipments are delayed, we will not be liable. We kindly recommend checking surrounding areas as the carrier may leave an item in a discreet area for protection. If after checking, the item is not found, please contact us within 72 hours following the delivery date. We suggest filing a trace first as the carrier will contact the driver that day to revisit the scene and redeliver the shipment. If the trace is unsuccessful, we recommend filing a claim.

For any goods you have paid for but not received, it is standard to offer a web credit once a carrier claim is filed and determined lost. This process may take 30 days or more.  If you do not wish to receive credit, we can only further recommend contacting your financial institution directly. Nili Lotan is not responsible for any delays caused by destination customs clearance processes. Delivery delays not based on stock are outside of our control. We will contact you as soon as possible and take steps to minimize the effect of the delay.

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments please contact service@nililotan.com