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Help

Shipping

We recommend placing your order by 12/10 for delivery by 12/24.

FEDEX is no longer guaranteeing delivery timeframes.

During sale periods and holidays, please allow 3-5 business days to process your order. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

 

Cancels

NiliLotan.com accepts online orders to be canceled within 30 minutes of placing the order. 

 

Returns

NiliLotan.com accepts returns on US web orders within 14 days of the delivery date. Sale merchandise is considered Final Sale and cannot be returned.

Holiday Returns: For all domestic and International purchases made on NiliLotan.com from November 13, 2021 through December 25, 2021 will have an extended return policy through January 15, 2022. All eligible returns purchased during this time will be accepted thru midnight on January 15th.  All other terms and conditions of our return policy remain in effect. Sale merchandise is considered Final Sale and cannot be returned.

Due to increased safety precautions at our warehouse, all incoming returns will be held for two days to ensure the safety and wellbeing of our employees. Please be patient as we work as fast as safely possible to process incoming shipments.

Sale Items

ALL SALE MERCHANDISE IS CONSIDERED FINAL SALE.  

All merchandise which is marked down is ineligible for a refund or size exchange at anytime.

Sale cannot be combined with other promotional discounts. 


International Orders

At this time, we cannot offer exchanges for any international orders. 

Nili Lotan offers worldwide shipping through GLOBAL-E, a trusted third-party company. 

Payment of any duties and import taxes are the responsibility of the recipient and are collected at the time of delivery. Duties and taxes are not visible at checkout, they are determined by the customs agency at the destination country. We are not able to estimate these fees as they vary from country to country. For information about duties and fees you should contact your local carrier/customs office.

 

Secure Checkout

Your security is important to us. For full details of how we protect your payment and personal details, please read our Privacy Statement.


Client Services

For assistance with online orders please contact: service@nililotan.com . You can also chat with us or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line and live chat is closed on weekends and US holidays.

 

US Shipping Guidelines

FEDEX STANDARD: FREE
*Ground shipping available only to the 48 contiguous United States

FEDEX SECOND DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.

FEDEX STANDARD SHIPPING TO ALASKA & HAWAII: $25

All orders are shipped using FEDEX, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.

Please note, we are unable to deliver to PO box addresses.

All items are quality controlled and checked for any faults prior to shipping.  

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments please contact service@nililotan.com  

 

US Returns

This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces.

To return a product click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.

Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders. 

Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.

We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.

Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not quality for price adjustments. Please contact us at service@nililotan.com.

 

International Returns

All items that are not FINAL SALE can be returned. To process a return please use this link:https://web.global-e.com/returns/portal/oQHD

 

International Shipping Guidelines

International Orders are proceeded and Shipped through Global E.

If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund. 

An international order cannot be canceled once the package is in transit.

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments, please contact service@nililotan.com

If you need help with your international order through Global E click here

 

Sizing Info

Size Guide (Body Measurements)

Please swipe right or flip the device to see full chart

US
UK
FRANCE
ITALY
JAPAN
BUST
(IN)
WAIST
(IN)
HIP
(IN)
XXS
00
24
2
32
34
N/A
30.5
25.5
34.5
XS
0
25
4
34
36
5
31.5
25.5
35.5
2
26
6
36
38
7
32.5
26.5
36.5
S
4
27
8
38
40
9
33.5
27.5
37.5
6
28
10
40
42
11
34.5
28.5
38.5
M
8
29
12
42
44
13
35.5
29.5
39.5
10
30
14
44
46
15
36.5
30.5
40.5
L
12
31
16
46
48
17
37.5
31.5
41.5

 



Shirts - Tops (Garment Measurements)

Regular Fit
XXS
XS
S
M
L
Collar (in)
12
12.5-13
13.5-14
14.5-15
15.5
Bust (in)
36
37-38
39-40
41-42
43
Waist (in)
34
35-36
37-38
39-40
41
Oversized Fit
XXS
XS
S
M
L
Bust (in)
38-47
40-49
42-51
43-52
44-53
Waist (in)
36-45
38-47
48-56
49-57
50-58

 



Knits - Tops (Garment Measurements)

Regular Fit
XS
S
M
L
Bust (in)
31-33
33-35
35-37
37-39
Waist (in)
29.5-31.5
31.5-33.5
33.5-35.5
35.5-37.5

 



Sweaters - Tops (Garment Measurements)

Regular Fit
XS
S
M
L
Bust (in)
32-33
34-35
36-37
38-39
Oversized Fit
XS
S
M
L
Waist (in)
38-46
40-48
42-50
44-52

 



Blazers (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Bust (in)
33
34
35
36
37
38
39
40
Waist (in)
30
31
32
33
34
35
36
37
Armhole (in)
17
17.5
18
18.5
19
19.5
20
20.5

 



Outerwear (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Bust (in)
35
36
37
38
38
38
38
38
Waist (in)
31.5
32.5
33.5
34.5
35.5
36.5
37.5
38.5
Armhole (in)
14.5-15
15.5-16
16.5-17
17.5-18.5
19-19.5
20-20.5
21-21.5
22-22.5
Oversized Fit
00
0
2
4
6
8
10
12
Bust (in)
41-42
42-43
43-44
44-45
46-47
47-48
48-49
49-50
Waist (in)
37-42
38-43
39-44
40-45
41-46
42-47
43-48
44-49
Armhole (in)
20.5-21
21.5-22
22.5-23
23.5-24.5
25-25.5
26-26.5
27-27.5
28-28.5

 



Pants (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Waist (in)
24-24.5
25-25.5
26-26.5
27-27.5
28-28.5
29-29.5
30-30.5
31-31.5
Hip (in)
34-34.5
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
Oversized Fit
00
0
2
4
6
8
10
12
Hip (in)
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
42-42.5

 



Denim — Boyfriend & Dropped (Garment Measurements)

Regular Fit
24
25
26
27
28
29
30
31
Waist (in)
30
31
32
33
34
35
36
37
Hip (in)
34-34.5
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
Slim Fit
24
25
26
27
28
29
30
31
Waist (in)
27.5
28.5
29.5
30.5
31.5
32.5
33.5
34.5
Hip (in)
31.5
32.5
33.5
34.5
35.5
36.5
37.5
38.5