FEDEX is no longer guaranteeing deliveries timeframes. If you choose 2 day or overnight shipping, and your package does not arrive we will refund the shipping cost in full.
FedEx is no longer guaranteeing deliveries timeframes. If you choose 2 day or overnight shipping, and your package does not arrive we will refund the shipping cost in full.
Due to increased safety precautions at our warehouse, all incoming returns will be held for two days to ensure the safety and wellbeing of our employees. Please be patient as we work as fast as safely possible to process incoming shipments.
Sale Items. All sale merchandise that is marked down 30% or more is final sale and cannot be returned or exchanged.
Secure Checkout. Your security is important to us. For full details of how we protect your payment and personal details, please read our Privacy Statement.
Cancels. NiliLotan.com accepts online orders to be canceled within 30 minutes of placing the order.
Returns. NiliLotan.com accepts returns on US web orders within 14 days of the delivery date. ALL SALE MERCHANDISE IS CONSIDERED FINAL SALE.
International Orders. Nili Lotan offers world wide shipping through GLOBAL-E, a trusted third-party company. Payment of any duties and import taxes are the responsibility of the recipient and are collected at the time of delivery. Duties and taxes are not visible at checkout, they are determined by the customs agency at the destination country. We are not able to estimate these fees as they vary from country to country. For information about duties and fees you should contact your local carrier/customs office.
More details about our shipping.
For assistance with online orders please contact: email@example.com . You can also chat with us or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line and live chat is closed on weekends and US holidays.
US SHIPPING GUIDELINES
FEDEX STANDARD: FREE
*Ground shipping available only to the 48 contiguous United States
FEDEX SECOND DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.
FEDEX NEXT DAY: $35
*Next Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Thursday to be delivered by next business day. Orders received after 11pm ET on Friday will be processed the following Monday for Tuesday delivery. Available only to the 48 contiguous United States.
FEDEX STANDARD SHIPPING TO ALASKA & HAWAII: $25
All orders are shipped using FEDEX, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
Please note, we are unable to deliver to PO box addresses.
All items are quality controlled and checked for any faults prior to shipping.
Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments please contact firstname.lastname@example.org
This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces.
To return a product click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders.
Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.
We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.
Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not quality for price adjustments. Please contact us at email@example.com.
All items that are not FINAL SALE can be returned. To process a return please use this link:https://web.global-e.com/returns/portal/oQHD
INTERNATIONAL SHIPPING GUIDELINES
International Orders are proceeded and Shipped through Global E.
If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund. An international order cannot be canceled once the package is in transit.
An international order cannot be canceled once the package is in transit.
Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments, please contact firstname.lastname@example.org
If you need help with your international order through Global E click here
NiliLotan.com accepts online orders to be canceled within 30 minutes of placing the order.