For assistance with online orders please contact: email@example.com. You can also chat with us or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line and live chat is closed on weekends and US holidays.
US SHIPPING GUIDELINES
UPS GROUND SHIPPING: FREE
*Ground shipping available only to the 48 contiguous United States
UPS 2nd BUSINESS DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.
UPS NEXT BUSINESS DAY: $35
*Next Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Thursday to be delivered by next business day. Orders received after 11pm ET on Friday will be processed the following Monday for Tuesday delivery. Available only to the 48 contiguous United States.
UPS STANDARD SHIPPING TO ALASKA & HAWAII: $45
UPS STANDARD SHIPPING TO CANADA: $25
SAME DAY SHIPPING IN NY METRO AREA: $30
*Same Day shipping in only available M-F for orders placed before 11AM ET, for delivery before 5PM ET. If placed after your order will be delivered the next business day by 5PM ET.
All orders are shipped using UPS, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.
Please note, we are unable to deliver to PO box addresses.
All items are quality controlled and checked for any faults prior to shipping.
This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces. NiliLotan.com does not accept and cannot process international returns.
To return a product click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.
Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders.
Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.
We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.
Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not quality for price adjustments. Please contact us at firstname.lastname@example.org.
International purchases are final sale and may not be returned or exchanged.
INTERNATIONAL SHIPPING GUIDELINES
Nili Lotan offers world wide shipping through Wynd, a trusted third-party company.
Please place your order as usual through our checkout, and your order will be processed through Wynd. The shipping charges with taxes and duties paid will be visible to you before confirming payment.
One Day Shipping international orders made before 11am ET will be shipped the same day. One Day Shipping orders made after 11am will ship the following day. All other international orders placed before 1PM ET will be shipped within 2 business days.