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Help

Shipping

FEDEX is no longer guaranteeing delivery timeframes.

During sale periods and holidays, please allow 3-5 business days to process your order. Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch.

 

Cancels

NiliLotan.com accepts online orders to be canceled within 30 minutes of placing the order. 


Our lead times should be referred to as a guide only and may be subject to change, due to circumstances outside our control, including supply-side or third-party courier delays. We reserve the right to cancel any order due to any reason such as inventory fluctuations, in which case all funds paid will be returned. 

 

Returns

NiliLotan.com accepts returns on orders within 14 days of the delivery date. Sale merchandise is considered Final Sale and cannot be returned.

To return a product shipped within the US click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.

To return a product shipped internationally, click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.

Due to increased safety precautions at our warehouse, all incoming returns will be held for two days to ensure the safety and wellbeing of our employees. Please be patient as we work as fast as safely possible to process incoming shipments.

Once a return arrives at our facility, the average wait time for US domestic refunds is 10 business days for the value of the returned products to the original form of payment.  It may take up to an additional 5 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.  International returns may take slightly longer.

Holiday Returns: Alll domestic and International purchases made on Nililotan.com from November 13 through December 25 will have an extended return policy through January 15, 2023. All eligible full-priced merchandise purchased during this time will be accepted for return through midnight on January 15th.  All other terms and conditions of our return policy remain in effect. 

Sale Items

ALL SALE MERCHANDISE IS CONSIDERED FINAL SALE.  

All merchandise which is marked down is ineligible for a refund or size exchange at anytime.

Sale cannot be combined with other promotional discounts. 

Nili Lotan is pleased to extend a Sale Price Adjustment on eligible items purchased up to 5 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Further discounted items previously price adjusted do not qualify for an additional adjustment. All sale product is final sale and cannot be returned or exchanged.

 

International Orders

At this time, we cannot offer exchanges for any international orders. 

Nili Lotan offers worldwide shipping through GLOBAL-E, a trusted third-party company. 

Payment of any duties and import taxes are the responsibility of the recipient and are collected at the time of delivery. Duties and taxes are not visible at checkout, they are determined by the customs agency at the destination country. We are not able to estimate these fees as they vary from country to country. For information about duties and fees you should contact your local carrier/customs office.

 

Secure Checkout

Your security is important to us. For full details of how we protect your payment and personal details, please read our Privacy Statement.

 

Client Services

For assistance with online orders please contact: service@nililotan.com . You can also chat with us or call 212.219.0651 Monday-Friday from 10:00am to 5:00pm EST. The client services phone line and live chat is closed on weekends and US holidays.

 

US Shipping Guidelines

FEDEX STANDARD: FREE SHIPPING

FEDEX SECOND DAY: $15
*2nd Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Wednesday to be delivered by 2nd business day and by end of the week. Orders received before 1pm ET on Thursday will be delivered by Monday. Orders received after 1pm ET on Thursday will be processed the following Monday for Wednesday delivery. Available only to the 48 contiguous United States.

FEDEX NEXT DAY: $25
*Next Business Day shipping does not include weekend delivery. Order must be placed before 1pm ET Monday through Thursday to be delivered by next business day. Orders received after 11pm ET on Friday will be processed the following Monday for Tuesday delivery. Available only to the 48 contiguous United States.

FEDEX STANDARD SHIPPING TO ALASKA & HAWAII: $30

All orders are shipped using FEDEX, insured for the value of goods. We are unable to re-route packages once they have been shipped. Please check all shipping details carefully before submitting your order. Delivery times do not include weekends or holidays.

Please note, we are unable to deliver to PO box addresses.

All items are quality controlled and checked for any faults prior to shipping.


Lost Packages and Delays
In the event a currier loses an order we will not be liable for delays and will assist you in filing a claim with the currier. For any goods you have paid for but not received, it is standard to offer a web credit once a currier claim is filed and determined lost. This process may take 30 days or more. Nili Lotan is not responsible for any delays caused by destination customs clearance processes. Delivery delays not based on stock are outside of our control. We will contact you as soon as possible and take steps to minimize the effect of the delay.

 

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments please contact service@nililotan.com

 

US Returns

This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces.

To return a product click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.

Returned products must be in their original condition, unworn, with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 14 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders. 

Refunds will be processed in the original form of payment within 5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.

We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.

Nili Lotan does offer price adjustments on purchases made within 7 days before a markdown or sale. Online promotions and in-store purchases do not qualify for price adjustments. Please contact us at service@nililotan.com.

 

International Returns

All items that are not FINAL SALE can be returned. To process a return please click here

 

International Shipping Guidelines

International Orders are proceeded and Shipped through Global E.

If the recipient refuses delivery of their order due to a customs charge, the package will be considered abandoned and disposed of by the shipping carrier and your order will not be eligible for a refund. 

An international order cannot be canceled once the package is in transit.

Your order may be fulfilled from multiple locations, and therefore may be shipped separately. If you have any concerns when receiving your shipments, please contact service@nililotan.com

If you need help with your international order through Global E click here

 

Sizing Info


Size Guide (Body Measurements)

Please swipe right or flip the device to see full chart

US
UK
FRANCE
ITALY
JAPAN
BUST
(IN)
WAIST
(IN)
HIP
(IN)
XXS
00
24
2
32
34
N/A
30.5
25.5
34.5
XS
0
25
4
34
36
5
31.5
25.5
35.5
2
26
6
36
38
7
32.5
26.5
36.5
S
4
27
8
38
40
9
33.5
27.5
37.5
6
28
10
40
42
11
34.5
28.5
38.5
M
8
29
12
42
44
13
35.5
29.5
39.5
10
30
14
44
46
15
36.5
30.5
40.5
L
12
31
16
46
48
17
37.5
31.5
41.5

 



Shirts - Tops (Garment Measurements)

Regular Fit
XXS
XS
S
M
L
Collar (in)
12
12.5-13
13.5-14
14.5-15
15.5
Bust (in)
36
37-38
39-40
41-42
43
Waist (in)
34
35-36
37-38
39-40
41
Oversized Fit
XXS
XS
S
M
L
Bust (in)
38-47
40-49
42-51
43-52
44-53
Waist (in)
36-45
38-47
48-56
49-57
50-58

 



Knits - Tops (Garment Measurements)

Regular Fit
XS
S
M
L
Bust (in)
31-33
33-35
35-37
37-39
Waist (in)
29.5-31.5
31.5-33.5
33.5-35.5
35.5-37.5

 



Sweaters - Tops (Garment Measurements)

Regular Fit
XS
S
M
L
Bust (in)
32-33
34-35
36-37
38-39
Oversized Fit
XS
S
M
L
Waist (in)
38-46
40-48
42-50
44-52

 



Blazers (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Bust (in)
33
34
35
36
37
38
39
40
Waist (in)
30
31
32
33
34
35
36
37
Armhole (in)
17
17.5
18
18.5
19
19.5
20
20.5

 



Outerwear (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Bust (in)
35
36
37
38
38
38
38
38
Waist (in)
31.5
32.5
33.5
34.5
35.5
36.5
37.5
38.5
Armhole (in)
14.5-15
15.5-16
16.5-17
17.5-18.5
19-19.5
20-20.5
21-21.5
22-22.5
Oversized Fit
00
0
2
4
6
8
10
12
Bust (in)
41-42
42-43
43-44
44-45
46-47
47-48
48-49
49-50
Waist (in)
37-42
38-43
39-44
40-45
41-46
42-47
43-48
44-49
Armhole (in)
20.5-21
21.5-22
22.5-23
23.5-24.5
25-25.5
26-26.5
27-27.5
28-28.5

 



Pants (Garment Measurements)

Regular Fit
00
0
2
4
6
8
10
12
Waist (in)
24-24.5
25-25.5
26-26.5
27-27.5
28-28.5
29-29.5
30-30.5
31-31.5
Hip (in)
34-34.5
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
Oversized Fit
00
0
2
4
6
8
10
12
Hip (in)
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
42-42.5

 



Denim — Boyfriend & Dropped (Garment Measurements)

Regular Fit
24
25
26
27
28
29
30
31
Waist (in)
30
31
32
33
34
35
36
37
Hip (in)
34-34.5
35-35.5
36-36.5
37-37.5
38-38.5
39-39.5
40-40.5
41-41.5
Slim Fit
24
25
26
27
28
29
30
31
Waist (in)
27.5
28.5
29.5
30.5
31.5
32.5
33.5
34.5
Hip (in)
31.5
32.5
33.5
34.5
35.5
36.5
37.5
38.5