Refund policy
US RETURNS
This return policy is valid only for purchases made at NiliLotan.com. Online orders cannot be returned to a Nili Lotan store location. We do not accept returns from other retailers that carry Nili Lotan pieces.
Click here to log in to your account and start a return and receive a return shipping label. Returns sent with postage other than the one provided through our portal will not be accepted.
To return a product for an international order click here and follow prompts to receive your RMA number and return shipping label. Please print the return label provided and ship per instructions. Returns sent with postage other than the one provided through our portal WILL NOT BE ACCEPTED.
Returned products must be in their original condition, unworn, unused, unwashed, and unaltered with all tags attached. Upon receipt of returned goods, NiliLotan.com reserves the right to deny the return if the products do not meet policy requirements. NiliLotan.com accepts returns on domestic US web orders within 21 days from the delivery date. All NiliLotan.com returns must be returned by sending back directly to our warehouse. In-store returns are not accepted at our retail locations for NiliLotan.com orders.
Refunds will be processed in the original form of payment within 2-5 business days for the value of the returned products. Please note that it may take up to an additional 10 days for the refund to show up on your account statement depending on your credit issuer's processing time. Unauthorized returns will be processed as online only store credit.
We currently offer exchanges for the same item in a different size or color. If you would like to exchange an item, please specify the size or color you would like to exchange for in our portal.
INTERNATIONAL RETURNS
For international returns, click here and follow prompts to receive your return shipping label. Please print the return label provided and ship per instructions. Please note that a return fee will be deducted from your refund for any international returns. This fee will be shown at the time of submitting and acknowledging the process. Returns sent with postage other than the one provided through our portal will not be accepted.
Goods sold to Canadian shoppers that qualify for duties and taxes reclaim under the CREDITS program will be refunded in full as part of the return.
SALE ITEMS
Nili Lotan is pleased to extend a Sale Price Adjustment on eligible items purchased up to 5 days prior to the commencement date of a sale. Please be aware that the exact style and size of an item must be available for purchase at the time your request is made before any adjustment in the sale price can be approved. Previous price adjustments do not qualify for an additional adjustment. Items not purchased at full price are ineligible for price adjustments. Please contact us at service@nililotan.com.
Seasonal markdown styles are eligible for return or exchange within 7 days of delivery.
Archive sale styles marked as final sale are not eligible for returns or exchanges.